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6139. First Direct
Subject: Important Account Update Required
Date: Tue, 1 Jun 2010 16:13:52 +0100

Dear Customer,

In order to make your online banking experience even more secure we have introduced a new security feature that allows us to detect unusual activity on your account. If we detect unusual activity, we will call you to make sure that it's really you.

What are the next steps?

To continue banking online we need you to:

  • Visit our secure site by following the reference given below.

  • Confirm who you are.

  • Verify your security questions.

  • Complete the new security process.

For banking with a higher level of security, please select 'Continue'

How does it work?

If we detect a sign in with your user name from another country we may decide that we want to confirm that it's really you. You must complete all steps otherwise you will not be able to use the online service until we have completed additional security checks.

We apologise for any inconvenience caused by this action.

First Direct plc

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