online@halifax.co.uk Subject: IMPORTANT - Customer Service Message Date: Sat, 14 Jun 2008 20:50:23 -0500 personal & business account Dear Halifax Customers Upgrade 2008 Due to concerns, for the safety and integrity of the Halifax account we have issued this warning message. It has come to our attention that your Halifax account information needs to be updated as part of our continuing commitment to protect your account in this year 2008 and to reduce the instance of fraud on our website. If you could please take 5-10 minutes out of your online experience and update your personal records you will not run into any future problems with the online service. Once you have updated your account records your Halifax account service will not be interrupted and will continue as normal. To update your Halifax records click on the following link: Restore Your Halifax Account Access. Thank You. Accounts Management As outlined in our User Agreement, Halifaxwill periodically send you information about site changes and enhancements. Michael Di-Lella Customer Advisor This email was sent by the Halifax Online Server. This is done for your protection. Regards, Michael Di-Lella Customer Advisor Halifax Direct Please do not reply to this e-mail. Mail sent to this address cannot be answered. See full details of our guarantee Halifax plc Authorised and regulated by the Financial Services Authority Registered in England No.2367076. Date:15/06/2008 Internet Banking Promise :"We're so confident of our site's security that we take full responsibility for it: if you ever innocently suffer any fraud as a result of our Internet Banking service, we'll refund any money taken from your account. That's a promise." For security reasons, when you have finished using Internet Banking always select SIGN OFF. If you have opted not to receive paper statements it is good practice to regularly check your statement online. Internet communications are not guaranteed to be secure unless the data being sent is encrypted. Halifax does not accept responsibility for loss arising from unauthorised access to Internet communications and/or the corruption of data by a third party. Halifax are unable to respond to replies sent to this email address.